Yes. We use Stripe for all online payments. Your card is encrypted end-to-end and processed on Stripe’s secure servers—we never store your full card number.
All payments are processed securely by Stripe (not directly by us). We accept Visa, Mastercard, American Express, Discover, Diners Club, JCB, and China UnionPay. On supported devices, you can also pay with Apple Pay or Google Pay.
We also accept PayPal.
For international guests, local card networks (e.g., Cartes Bancaires in France, Interac in Canada) may be supported depending on your card and device.
Yes—there are no third-party service fees. Booking direct keeps more money in your pocket.
Check-in: 4:00 PM · Check-out: 10:00 AM.
(These times align with what you’ll see on Airbnb/VRBO.)
Often possible when there’s no same-day check-out. Please ask the day before arrival so we can confirm with our cleaning team. If approved, we’ll share your new check-in time.
Often possible when there’s no same-day check-in. Please ask the day before departure so we can confirm availability. If approved, we’ll share your new check-out time.
About 0.25 miles. Two golf carts are included, and there’s prepaid beach-access parking for both carts.
Yes—hotel-style linens and bath towels, plus a starter set of paper goods, trash bags, dish pods, and basic soaps. (Beach towels and consumables beyond the starter set are guest-provided.)
Coastal Haven: includes an elevator. If accessibility is important, please message us for door/clearance measurements and bathroom details.
Mountain Haven (Gatlinburg): not wheelchair friendly.
We don’t typically allow pets, but well-behaved dogs may be approved case-by-case with a non-refundable $100 fee per dog.
Requirements:
Prior approval required (breed, age, shedding profile).
Fully house-trained, non-shedding, and hypoallergenic only.
Keep dogs off furniture/bedding; crate when unattended.
Pick up waste and follow local leash rules.
Any extra cleaning/damage will be billed at cost.
Note: Verified service animals are always welcome in accordance with applicable laws. Please notify us in advance so we can prepare the home.
No smoking or vaping inside. Smoke only in designated outdoor areas and dispose of waste safely.
Exterior-only cameras monitor entrances, pool, and driveway for safety. No interior cameras.
A licensed, insured driver age 16+ may operate the carts. Please observe local rules, designated routes, and posted parking.
Local rule: Children under 12 must wear a seat belt when riding in a golf cart on a public road. (Seat belts are installed—please use them.)
We include prepaid beach-access parking; details and the exact lot location are in your digital guidebook.
60+ days before arrival: 100% refund of paid prepayments
30–59 days before arrival: 50% refund of paid prepayments
Fewer than 30 days: 0% refundable
Those bookings follow the platform’s cancellation terms shown at checkout on that site. For the best price and the policy above, book directly on Haven-Vacation.com. (Platform cancellation/refund policies are often stricter than booking direct.)
A $500 card hold (pre-authorization) is placed 1 day after arrival and voided 3 days after departure if no issues. No money leaves your card unless needed.
Yes. Travel insurance can protect your trip if unexpected events occur outside the refund windows.
Email is best: 2245coastalhaven@gmail.com — it goes to both of us, so you’ll get the fastest response.
In-app/portal messaging:
Direct bookings: message us via the Haven-Vacation.com (Lodgify) guest portal or contact form.
Airbnb/VRBO bookings: please message us within the platform so your reservation details stay attached.
Call/Text: (828) 606-9968 — this reaches one of us. For urgent issues during your stay, text/call and also send an email so we both see it.